Privacy Policy

1. Introduction

Sahl Hawala Exchange and Money Service Co. (“Sahl Hawala”, “we”, “us”, or “our”) is a licensed Exchange and Money Service Provider registered with Da Afghanistan Bank under License No. DAB/1-0570.

We are committed to protecting the privacy and security of the personal information of our website visitors, clients, and partners. This Privacy Policy describes how we handle information in connection with our website (sahl-ex.af) and our services. By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide to Us: Full name, email address, phone number, organization / company name, message content (when you submit the contact form), and any other information you voluntarily provide.

B. Automatically Collected Information: IP address, browser type and version, device type, pages visited and time spent on the website, referring website, and general location data (country/city level).

C. Currency Converter: The currency converter does not require personal information. It only processes the currency amounts and types you enter for calculation purposes. No personal data is stored from the converter.

We do not collect sensitive financial information (such as bank account details or identification documents) through the website.

3. How We Use Your Information

• To respond to your inquiries and provide customer support
• To provide information about our services (money transfer, currency exchange, humanitarian cash distribution, and payroll)
• To improve our website and user experience
• To maintain the security and proper functioning of our website
• To comply with legal and regulatory obligations
• To communicate with you regarding your requests

We do not sell your personal information to third parties.

4. Legal Basis for Processing

• Your consent (when you submit a contact form)
• Our legitimate interest in responding to inquiries and operating our business
• Compliance with legal and regulatory requirements applicable to licensed money service providers in Afghanistan

5. Sharing of Information

• With service providers who assist us in operating the website (e.g., hosting, email delivery, or form processing), under strict confidentiality obligations
• When required by law, regulation, or legal process
• When necessary to protect the rights, safety, or property of Sahl Hawala, our clients, or the public
• With Da Afghanistan Bank or other competent authorities if required under our regulatory obligations

We do not share your information for marketing purposes with third parties.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulatory obligations. Contact form submissions are typically retained for a reasonable period to allow us to respond and follow up.

8. Your Rights

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and regulatory requirements)
• Withdraw consent where processing is based on consent
• Object to certain types of processing

9. Cookies and Tracking Technologies

Our website may use essential cookies and basic analytics tools to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Sahl Hawala Money Exchange and Money Services Company
Office 135-A, Basement, Bradaran Haidary Exchange Market
Police District 2, Kabul, Afghanistan
Email: info@sahl-ex.af
Phone: +93 (0) 705 135 183
License: DAB/1-0570